Jimmy W Vbv

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Verified Reviewer
| map-marker Houston, Texas

Happy

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Ameriwood - Happy
Ameriwood - Happy - Image 2
I bought a 5 drawer chest, assembly was fairly easy, seems well built for the price, careful with plastic dowels for drawers, very brittle tap easy.
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Pros:
  • Good chest for price
Cons:
  • Drawer fasteners are not of good quality

Preferred solution: Nothing

User's recommendation: Would recommend

Cashus Vkm

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Verified Reviewer
| map-marker Denver, Colorado

They send me a defective product and will not replace it

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Ameriwood - They send me a defective product and will not replace it
I have been trying to get a replacement electric fireplace unit from Ameriwood. They until that they send me was damaged and was smoking from the back of the unit. It was smashed in at the back and made a horrible crackling sound when plugged in. I have tried to outreach them through email where I submitted all of the needed information and through the chat, and so far they will not tell me when they will send me a new unit.
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User's recommendation: Don’t shop here

nancy L Dvv

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Verified Reviewer
| map-marker Green Bay, Wisconsin

Missing hardware

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NoI called seven times to let them know. I was missing a part twice. I left my phone number where they said they would call me back when I was next in line. Well that was yesterday. I tried ordering my part online. It wont let me do that either. So now I have a cabinet that I cant put together because I missing a cam bolt. I will never buy from them again.
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nancy L Dvv

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Verified Reviewer
| map-marker Green Bay, Wisconsin

Missing hardware

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NIm missing a Cam bolt. I called seven times and two of those times. I left my phone number where they said they would call me back when it was my turn without losing my spot. Well that was yesterday and I still havent received a call. I tried to order my part online and it wont let me go through. This is ridiculous. How a company cannot get back to you over one little screw, which is important because I cannot finish putting my cabinet together. I will never buy from them again if I even ever hear from them!
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User's recommendation: None!!

Not MeKeng Pai

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Verified Reviewer
| map-marker Redmond, Washington

Junk. Absolute junk.

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The product is junk. You ought to be ashamed. How dare you try to put AMERICA into your company name!!!
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User's recommendation: Never purchase from this company.

April S Yow

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Verified Reviewer

Missing a lot

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There were so many screws missing and there was no handle for the drawer. Luckily, we're DIY people so we always have extra screws. This is not the cas e for everyone. This could be bad for someone who doesn't have a way to improvise.
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Cons:
  • Missing parts

Preferred solution: Full refund

User's recommendation: Just DON'T. Cheap made and not worth the headache.

Dajohn Ime

Poor Quality in Design

Updated by user Sep 25, 2023

There's nothing I can do!! I would have to pay more to return this item than I originally paid for it!! I was able to stabilize this huge chest of drawers by applying over 20 L brackets!!!

Original review Aug 26, 2023
The five drawer chest that I purchased has extremely heavy pieces and yet the chest is so wobbly and will quickly destroy the hardware holding it together. I am forced to overlook some of the Knicks and scrapes coming out of the box. Over 80 hardware pieces were thrown in together in one bag my order contained two bags and I used every piece. I paid $50 to have this shipped to me and I fail to see that it will cost $50 for me to return it. Don't throw good money after bad!!! I will disassemble the pieces and add wood glue and L brackets.
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Loss:
$425

Preferred solution: Full refund reimbursed, shipping and an apology!!! I would also like to know who is going to box up this 115 monstrosity if they do take it back!!!

User's recommendation: Will have to add L brackets and wood glue

Beth A Alz

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Rebel 3 in 1 white dresser desk media combo

Updated by user Apr 21, 2023

There has been absolutely NO resolve to my issue. As well no one can give me in straight forward answers.

Original review Mar 22, 2023
I'm very disappointed that I cannot find this product with ANY of the retailers that were selling it. I called and inquired about this product and the gal gave me a list of retailers and not one place had it. I have been looking for this product since last October. I would truly appreciate any help getting this product for my daughter. I would appreciate a call to help me with this matter. 954-881-****. Thank you in advance with your assistance in this matter. Beth Andres
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Madeleine R Ldq

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Verified Reviewer

Technical issues

My heating element keeps shutting down making the whole system shut down. I checked the batteries but it wasnt that. I need a replacement remote because mine is broken. Could that b the issue? It was connecting fine last night.
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Preferred solution: Help

Anonymous
map-marker Moreno Valley, California

Poor customer service. Low quality product.

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I ordered online in January 2022 a dresser for my daughter's room. We had to assemble it ourselves, and it came with no instructions. The month is now April 2022, and we have yet to receive the items to fix what the issue, nor an offer for a new product. One of the drawers doesn't align. Customer service has given us the run around for months! We are NOT happy customers. The company has no interest to resolve this issue that is a mistake on their end.
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User's recommendation: Do your research before purchasing.

Anonymous

Stay Away From This Company

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This company obviously does not believe in quality control. Three of the main pieces arrived cracked and chipped.

When I received the replacement parts, I was sent the wrong color (black instead of natural even though they understood it should have been natural), and those parts were cracked as well - even worse than the original. Regardless, the pieces are poorly manufactured and flimsy and would have required additional reinforcement. The customer service representatives were very helpful, however, my problem required speaking with the supervisor. I had the unfortunate experience of speaking with Lisa twice, who was anything but helpful and extremely condescending and rude.

She had a horrible attitude toward the whole situation. I returned the product in the end and would definitely suggest dealing with another company.

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Cons:
  • Management unwilling to help and very rude
  • Poor quality
  • Wrong parts and poor shipping material

User's recommendation: Stay Away

Walter R Thz
map-marker Monroe, North Carolina

Loved dresser

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easy to assemble took a little more time, but good. fit like a glove. even looks good. safe for youngsters because it anchors to the wall. extra couple of screws for each thing so you can have mishaps.
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Pros:
  • Love the look
Cons:
  • Nothing like real wood
  • Very cheap and shotty

User's recommendation: best deal for the money and usable

Anonymous
map-marker Fayetteville, North Carolina

Wrong parts sent with product

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I ordered the Westerleigh Entryway Bench in black from Lowes. It was delivered to my house. I put it together. I like it. But I received the wrong center legs for the product. I need the screw ends not the peg ends. I emailed the company and received what appears to be multiple computer generated emails. I purchased this item January 4th and I am still fighting with the company to receive the correct parts. I am still pursuing this as of January 22, 2022. I will not order a product from this company ever again if it is this hard just to get replacement parts that are correct for the item I purhased.
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User's recommendation: Purchase from another company

Anonymous
map-marker Ocala, Florida

Not happy with quality

We purchased the 474****EBL 2 door/1 drawer storage cabinet. It took my husband over 15 hours to put it together, very cheap wood. Never again, I guess you get what you pay for.
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User's recommendation: Do not purchase

Dorothy C Sck

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Verified Reviewer

Missing parts for desk.

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Ordered a desk. When it arrived we started putting it together and realized there were 2 missing parts. Requested items to be sent. Received wrong items. When I reported this I was told the parts weren't available and I should disassemble the desk and return it! Unbelievable, such terrible service. It's a piece of junk. The connections broke as we installed them. Drawers don't fit correctly. I guess the saying you get what you pay for is so true!
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Cons:
  • Missing parts
  • Poor quality

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy from this company.

Nicole P Pic

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Verified Reviewer
| map-marker West Hartford, Connecticut

Trash company

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So I order a fire place through Amazon and the company sent me trash someone else return. The package was so damage it can not be return to the same box, to a point the company act like they can not assist me. Trash TRASH TRASH. Missing parts, broken parts, wrong parts. Like whom do they think people are stupid.NEVERVERNE
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User's recommendation: Do not buy from this company or purchase through amazon

About

Related Companies

Dorel Industries, Dorel Living, Maxi Cosi, Tiny Love, Dorel Home Products

Summary

Ameriwood is a house furniture distributor. This company provides TV stands, bookcases, desks, computer carts, office storages, files, closets, cubes, wardrobes, modular storages, closets, pantries, bathroom and kitchen utilities, living room furniture sets and other items for the interior furnishing. Ameriwood represents video tutorials which tell about the installation and treating of the assortment items. Customer service is an important point of the earlier mentioned company and is provided every day from Monday till Saturday almost all day long. One of the additional services available at the US Company Ameriwood is the shipment of replacement parts which can be ordered in case of necessity. There is an online form which has to be filled in in order to achieve replacement parts for the furniture items.

Ameriwood reviews and complaints

Ameriwood is ranked 398 out of 2270 in Furniture and Decor category

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