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Ameriwood - Missing and Damaged parts
Ameriwood - Missing and Damaged parts
Ameriwood - Missing and Damaged parts
Ordered what I hoped would be a beautiful bookshelf/cabinet... If I could put it together. First thing I noticed was that it was missing a piece, so I go to order a replacement part from the website and the form will not accept the Pack Date number that is printed on...
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1.9
I liked
  • Style and design of the furniture
I didn't like
  • Poor customer service
  • Useless website
  • Missing and damaged parts
#1181882
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I had received a desk for Christmas and upon assembly noticed 3 parts were damamged. After calling customer service they said they would send me new parts and I’d be receiving an email so I could track the package. Email was never received so I had to call and get the...
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1.3
#1172819
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Bought a bookcase from Ameriwood for my girlfriend this Christmas. Opened the box and read the manual. Manual says we need 12 cam locks. Only 8 are present. Manual says we need 12 cam bolts. Only 8 are present. Manual says we need 6 wood dowels. Only 4 are present....
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1.9
I didn't like
  • Your product
#1156124
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Ordered a 4 drawer dresser. Once the order was submitted, I got a tracking number to track it. Not only did it have 2 delays so it took 10 days for me to receive it. When I received it, it was completely the wrong product. I received a tv stand instead of the drawer....
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1.3
#1173827
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I waited 2 weeks for a TV stand and mount from this company. When it finally arrived it came in had a shredded box and only 4 wooden pieces inside 2 of which were damaged. I am missing all other wooden components, all hardware, the TV mount, the directions and anything...
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1.2
#1149305
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Ameriwood - Horrid manufacturer!
I purchased 2 diy products for my new home. The TV stand was massively complex but I got it put together and it looks GREAT. I, also0, bought a cut satnding, single door shelving unit for my dining room- manufacturer- Ameriwood. The instructions are limited, at best,...
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Anonymous
JH

My girlfriend bought the same POS today. Wish we would have seen your review first.

3.4
I didn't like
  • I cannot assemble the product exclamation points
  • Your product
  • Damaged product
#1040192
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I decided to assemble the night stand first. The directions are horrible, the screws will not tighten properly so unit is shaky, the euro screws are screws from ***! They stripped and will not go in flush so the drawer will not close at all! All pieces are cheap cheap...
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#1063890
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My sister purchased my daughter a twin bed for an early birthday present from Big Lots (Lima, OH) Jan 2016. Last fall, the bed collapsed when my daughter sat on it. The drawers stopped opening & closing, as well. She's not overweight & the bed was well taken care of....
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Anonymous
Mr. Chin

Right. My guess is that Ameriwood is really Chinawood and highly unlikely to have been properly cured or treated, thus the collapse and warping.

1.8
#1024911
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I concur. The company in question is ***. I ordered 2 audio piers a tv stand and coffee table. All expresso in color. The tv stand had a chip on the one board at the front, can see it everyday. Tv stand also had a broken screw hole for the one leg. I used 5 second fix,...
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1.9
I liked
  • Style and design of the furniture
I didn't like
  • Damage to product and customer service
#1045199
Reply to reviews
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Ameriwood Customer Care Review

Product was missing parts and had too many pieces to assemble...it took 4 and half hour to install. There customer service was very courteous I was able to speak to someone at first call and they are shipping me the misding parts for free.
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1024026
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